Kelpi for customer reactivation
Build follow-up around real customer interest: another purchase, a service visit, a renewal, or an unfinished booking. Reach eligible contacts who agreed to hear from you, with a clear next step.
- Select an audience with a reason to return
- Set a considered contact cadence
- Turn responses into bookings or owned tasks
A conversation with a next step
From first contact to follow-through.
Choose the occasion
Start with a specific reason: a returning-customer offer, routine service, renewal, or an inquiry the person left unfinished.
Select eligible contacts
Use lead groups and filters, verify the permission for the purpose and channel, and exclude people who opted out.
Set the conversation
Configure a voice or WhatsApp campaign, approved content, working hours, and volume limits. Set voice retries around the outcomes you want to handle.
Follow the response
Book a time, send a relevant link, capture a decline, or hand a question to a person. Use campaign outcomes to plan the next action.
Built around your operation
The details that make the experience work.
Useful outreach has context
Refer to the product, service, or request the customer recognizes. A maintenance appointment and a promotional offer are different conversations; treat their permission and messaging accordingly.
Cadence your team can stand behind
Set campaign schedules, local working hours, attempt caps, and concurrency. Pause a campaign when the team needs to catch up, and keep opted-out contacts out of future outreach.
Return visits for care providers
For clinics and dental practices, focus on administrative scheduling with the patient’s appropriate authorization. Keep clinical details and sensitive records in the practice’s approved care systems; clinical questions go to the care team.
Before we get started
Good questions.
Clear answers.
Can we call or message an old customer list?
Start by verifying which contacts are eligible and have permission for the intended outreach. Segment that audience and exclude opt-outs before activating a campaign.
Can this recover an abandoned checkout?
Configured recovery sequences can respond to supported funnel events, including unfinished checkouts and failed purchases. The events, timing, consent, and next step need to be connected to your business.
Connect the next part of the journey
Make it work across your business.
Plan a relevant return campaign
Bring your channels, your team, and the experience you want your customers to have. We’ll walk through it together.
Book a product demo