Kelpi for online stores
Connect product questions, purchase links, and after-sale support in one customer conversation. Make it easier for your team to help before the order—and stay responsible afterward.
- Answer from your product knowledge
- Share the relevant purchase link
- Keep support requests with an owner
A conversation with a next step
From first contact to follow-through.
Understand the product question
Capture which item or offer the shopper is asking about, using your connected source and supplied catalog information.
Help them choose the next action
Explain approved product details and policies. Share the relevant product or purchase link when they are ready.
Connect the purchase journey
Map supported funnel events into the customer context and configure a welcome or eligible recovery flow around your checkout.
Support the customer afterward
Handle routine questions and route order, payment, return, or refund issues to the team or connected system authorized to resolve them.
Built around your operation
The details that make the experience work.
A conversation around the item
An Instagram question and a checkout support request belong to a recognizable customer journey. Keep the interest and the next step visible to your team.
Recover a stalled purchase thoughtfully
For eligible customers who agreed to follow-up, supported recovery events can start a configured sequence. Offer help with the problem instead of repeating a generic sales pitch.
Storefront connections that fit your stack
Bring the store, checkout, and order systems you use. We will map the events, links, and handoffs; live inventory, order edits, and payment actions depend on the integrations in your setup.
Before we get started
Good questions.
Clear answers.
Can I start without changing my checkout?
Yes. Begin with product information, customer conversations, and links to your existing checkout. Connect purchase events and additional actions as part of a scoped setup.
Can AI process returns or refunds?
It can explain approved policy, collect the necessary request context, and route it to the authorized team or configured integration. Payment actions remain subject to your store’s permissions and rules.
Connect the next part of the journey
Make it work across your business.
See a shopper-to-customer journey
Bring your channels, your team, and the experience you want your customers to have. We’ll walk through it together.
Book a product demo