Data Deletion Instructions

Last updated: August 16, 2026

Kelpi users can remove connected Meta accounts and request deletion of personal information using the options below.

Disconnect Facebook, Instagram, or WhatsApp

1. Sign in to Kelpi at kelpi.io/es/auth/sign-in.
2. Open Dashboard → Organization → Sources for the relevant organization.
3. Open the menu for the connected Facebook, Instagram, or WhatsApp source.
4. Choose Delete and confirm.

Disconnecting stops future processing through that connection and removes or invalidates the integration credentials stored by Kelpi. You may also remove Kelpi from the business integrations or permissions area of your Meta account.

Delete Your Kelpi Account

1. Sign in to Kelpi at kelpi.io/es/auth/sign-in.
2. Open Dashboard → Settings.
3. Locate Delete your Account in the danger zone.
4. Confirm permanent deletion.

Account deletion removes or de-identifies personal information associated with the account, subject to limited retention required for legal compliance, security, fraud prevention, billing records, and backup recovery.

Request Deletion by Email

If you cannot access your account, send a request to hello@kelpi.io using the email address associated with your Kelpi account. Include:

• Your name and account email
• Your organization name, if applicable
• The Facebook Page, Instagram account, or WhatsApp number you connected
• A clear request to delete or disconnect the relevant information

We may ask for additional information to verify identity and authority before deleting information. We will acknowledge the request and act within the period required by applicable law.

If you contacted a business that uses Kelpi but do not have a Kelpi account, contact that business first. The business controls its customer conversations, and Kelpi will assist it with verified deletion requests as required.

For more information, see our Privacy Policy.