Privacy Policy

Last updated: August 16, 2026

This Privacy Policy explains how Kelpi, a product operated by Fluenn, Inc. ("Kelpi," "we," "us," or "our"), collects, uses, stores, and shares personal information when you use our websites, applications, AI agents, and messaging integrations (the "Services").

Information We Collect

Account and organization information

We collect information you provide when creating or managing a Kelpi account or organization, including your name, email address, phone number, organization name, role, authentication information, billing details, preferences, and support requests.

Connected messaging accounts and Meta Platform Data

When an authorized business connects Facebook, Instagram, or WhatsApp through Meta's official APIs, we may receive and process:

• Business asset identifiers, including Facebook Page IDs, Instagram professional account IDs, WhatsApp Business Account IDs, and phone-number IDs
• Profile and contact information made available by Meta for people who communicate with the connected business
• Messages, attachments, postbacks, delivery or read status, timestamps, and related conversation metadata
• Comments or other events only when the business enables a feature that requires them
• OAuth access tokens, granted permissions, token status, and webhook events required to maintain the integration

Kelpi processes this information on behalf of the business that connected the account. We do not request a person's Facebook or Instagram password. Integration tokens are encrypted at rest and are used only to provide the authorized connection.

Communications and AI processing

We process conversations, call records, transcripts, contact information, agent instructions, and knowledge supplied by the business so Kelpi can classify requests, generate suggested or automated replies, route conversations, schedule appointments, and perform other configured workflows.

Usage and device information

We may collect IP address, browser and device information, timestamps, pages viewed, diagnostic logs, cookies, security events, and product usage data needed to operate, protect, and improve the Services.

How We Use Information

We use information to:

• Provide and maintain the Services and connected-channel features
• Receive, display, route, and respond to communications as instructed by the connected business
• Generate AI-assisted responses and execute workflows configured by authorized users
• Authenticate users, secure integrations, prevent abuse, and troubleshoot incidents
• Process subscriptions and communicate about the account
• Analyze and improve reliability, usability, and performance
• Comply with applicable law and enforce our agreements

We do not sell Meta Platform Data or use it to build advertising profiles. We do not use message content from one customer to serve another customer's conversations.

How We Share Information

We may share information only as needed with:

• The organization that controls the connected account and its authorized users
• Infrastructure, hosting, communications, payment, analytics, customer-support, and AI service providers acting on our behalf
• Meta and other connected providers when necessary to send messages, maintain integrations, or comply with their platform rules
• Government authorities or other parties when required by law or necessary to protect rights, safety, and the integrity of the Services
• A successor in connection with a merger, financing, acquisition, or sale of assets, subject to appropriate safeguards

Service providers may process information only to provide contracted services to Kelpi and are subject to confidentiality and security obligations.

Data Retention

We retain account and conversation information while the relevant Kelpi account or organization remains active and for as long as reasonably necessary to provide the Services, meet legal obligations, resolve disputes, prevent abuse, and maintain security. Retention may vary based on the type of information and the organization's configuration.

When a Meta connection is removed, Kelpi stops using its access token and removes or invalidates the stored connection credentials. When an account is deleted, associated personal information is deleted or de-identified unless limited retention is required by law, security, fraud prevention, billing, or backup-recovery obligations.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of your personal information. Authorized Kelpi users can update account information, disconnect messaging channels, and delete their account from account settings.

If you communicated with a business that uses Kelpi, contact that business first because it controls the conversation and determines how it is used. You may also contact us, and we will assist the business as required.

For instructions on removing Meta-connected data, see our Data Deletion Instructions.

Security

We use administrative, technical, and organizational safeguards designed to protect information. These include encrypted integration credentials, transport encryption, access controls, tenant separation, logging, and verification of signed webhook requests. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Kelpi and its service providers may process information in countries other than the country where it was collected. Where required, we use appropriate safeguards for cross-border transfers.

Children

The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

Third-Party Services

Connected services such as Meta, Facebook, Instagram, and WhatsApp operate under their own terms and privacy policies. This Privacy Policy covers Kelpi's processing and does not replace those third parties' notices.

Changes to This Policy

We may update this Privacy Policy as our Services or legal obligations change. We will post the updated version here and revise the date above. We will provide additional notice when required by law.

Contact Us

For privacy questions or requests, contact:

Email: hello@kelpi.io